ParKeenGround

​Terms of Service
Last updated: March 3, 2026

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PART A — TERMS FOR VEHICLE REGISTRATION AND PARKING 

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1. Introduction

These Terms of Service ("Terms") govern your use of the ParKeenGround parking registration system ("the System") and the parking of a vehicle at any parking zone managed or operated by ParKeenGround. The System is operated by PARKEENGROUND INC. in Alberta, Canada.

You agree to be bound by these Terms by registering a vehicle through the public registration page, by having a vehicle registered on your behalf through a Host Registration, by otherwise using the System, or by parking a vehicle at a parking zone managed or operated by ParKeenGround. Parking at a zone constitutes acceptance of these Terms and of the parking conditions posted on signage at that zone, whether or not a registration is submitted.

If you do not agree to these Terms, you must not use the System and must not park at a parking zone managed or operated by ParKeenGround.

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2. Definitions

2.1. "tow order" refers to an authorization issued by ParKeenGround through the System, as agent for the property owner, permitting a contracted towing company to tow a specific vehicle from a parking zone.
2.2. "Host Registration" refers to a vehicle registration completed by an authorized Host on behalf of a visitor or guest.
2.3. "vehicle owner" refers to the registered owner of the vehicle, or their authorized representative, regardless of who completed the registration. Where these Terms place a responsibility on the vehicle owner, that responsibility may also be enforced against any person who parked the vehicle or completed a registration for it.
2.4. "Registration" refers to the act of entering vehicle and contact information into the System for the purpose of parking in a designated zone.

2.5. "Blocked Registration status" refers to the status of a vehicle's licence plate that prevents a registration from being completed for that plate at any parking zone managed or operated by ParKeenGround, arising from a parking violation notice for which payment has not been received and confirmed by ParKeenGround, or from a payment that has been reversed through a chargeback or payment dispute. The circumstances in which a Blocked Registration status arises and ceases are set out in Sections 6.6 and 12.2.

2.6. "System" refers to the ParKeenGround web-based parking management platform, including all associated interfaces, dashboards, and services.

2.7. "towing threshold" refers to the period of time set for each parking zone that must elapse after a parking violation notice is issued before the vehicle becomes eligible for towing.

2.8. "parking violation notice" refers to a notice issued through the System recording a parking violation at a parking zone, which requires payment of the amount stated on it.

2.9. "parking zone" or "zone" refers to a parking property, or a part of a parking property, that is managed or operated by ParKeenGround and identified by its own Zone ID.

2.10. "Zone ID" refers to the identifier assigned by ParKeenGround to a parking zone, displayed on ParKeenGround signage at that zone.

2.11. "Host" refers to a person authorized by a property owner to submit and view registrations at that property owner's parking zones through the System, and to cancel registrations created by a Host at those zones.
2.12. "resolved", in relation to a parking violation notice, refers to a notice for which the amount owing has been received and confirmed by ParKeenGround, or which ParKeenGround has cancelled. A violation notice ceases to be resolved where it is reinstated under Section 12.2.

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3. Eligibility
The System is available to individuals aged 14 and older. Individuals under the age of 14 are not permitted to use the System.
A registration submitted by a person under the age of 18 does not affect the responsibility of the vehicle owner. As set out in Section 4.8, where a person completes a registration on behalf of another individual, the vehicle owner remains responsible for compliance with all parking rules and for any violation notices, fees, or towing that may result from a violation.
 

4. Vehicle Registration
4.1. To register a vehicle, users must provide: email address, license plate number, vehicle make and model, and select a parking zone.

4.2. For Host registrations, an authorized Host will enter the vehicle information on your behalf. An expiry date and time will be set at the time of registration. A Host may cancel any Registration created by a Host for a parking zone to which the Host is assigned, including before the expiry date and time set at the time of registration. Where more than one Host is assigned to a zone, any of them may cancel a Registration created by any other. Where a Host Registration is cancelled, the vehicle is no longer registered from the time of cancellation and is subject to enforcement in accordance with Section 6.

4.3. Registration is subject to the parking rules of the selected zone, including maximum parking time, zone-specific restrictions, and monthly registration limits. The maximum parking time, any monthly registration limit, and the maximum parking violation notice amount applicable at a zone are displayed on ParKeenGround signage at that zone. When a registration is completed, the confirmation page displays the date and time at which that registration expires. Sections 4.6 and 6.10 set out how these apply to a Host Registration.

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4.4. By completing a registration, the user acknowledges and accepts that vehicles exceeding the maximum parking time, or registered with incorrect information (such as wrong zone selection or license plate), may receive a parking violation notice and may be subject to towing at the vehicle owner's expense.
 

4.5. When entering a license plate number, use letters and numbers only. Do not include spaces, hyphens, or other symbols. Where the plate on the vehicle contains a space or symbol, omit it — for example, a plate displayed as "ABC 123" is entered as "ABC123". Enforcement personnel record license plate numbers in the same format.
 

4.6. Each registration is valid only for the duration specified by the zone's maximum parking time or, for a Host Registration, until the expiry date and time set by the Host. When a registration is completed, the System calculates that registration's expiry date and time, shows it on the registration confirmation, and records it in ParKeenGround's system records. That expiry is the time the registration ends for all enforcement purposes. It applies regardless of the condition of signage at the zone, including where a sign is obscured, damaged, altered, removed, or otherwise no longer displays the maximum parking time as posted by ParKeenGround. Once expired, the vehicle is no longer considered registered and may be subject to enforcement action.

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4.7. Registration does not guarantee the availability of a parking space.

4.8. If a person completes a registration on behalf of another individual (for example, a passenger registering a vehicle for the driver), the person completing the registration is responsible for the accuracy of all information entered and for ensuring that they have the vehicle owner's authorization to provide their information and accept the required consent on their behalf. If the optional marketing consent is checked, the person completing the registration confirms that they have obtained the vehicle owner's permission to share their data for marketing purposes. The vehicle owner remains responsible for compliance with all parking rules, including time limits and zone restrictions, and for any violation notices, fees, or towing that may result from a violation.

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5. Data Accuracy
5.1. Any person who registers a vehicle through the public registration page — whether as the vehicle owner, vehicle operator, or any other individual completing a registration for the purpose of parking a vehicle on any property managed or operated by ParKeenGround — is responsible for ensuring that all information entered during registration is accurate and complete.

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5.2. ParKeenGround is not responsible for enforcement actions resulting from incorrect information entered through any registration — whether submitted through the public registration page by the vehicle owner, vehicle operator, or any other person, or entered by a Host user — including but not limited to wrong license plate numbers, incorrect zone selections, or inaccurate vehicle descriptions.

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5.3. Information recorded on a parking violation notice is entered manually by enforcement personnel and may be subject to human error. ParKeenGround's internal system records constitute the authoritative and final source of truth for all of the following notice data: violation date and time, license plate number, notice amount (early payment and full amount), patroller ID, zone ID, violation notice number, and reason for notice. In the event of any discrepancy between the information printed on a notice and ParKeenGround's system records, the system records shall prevail in all circumstances.

5.4. Vehicle make, model, and color recorded on a parking violation notice are supplementary identification factors used solely to assist enforcement personnel in identifying the subject vehicle at the time of observation. These fields do not constitute defining or determinative elements of the violation notice and have no bearing on the validity of the notice. Except as provided in Section 7.4, vehicle make, model, and color may not be used as grounds to dispute, contest, or challenge a parking violation notice, and shall not affect the enforceability of the notice in any way.

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6. Parking Enforcement​

6.1. A vehicle may be issued a parking violation notice if:

(a) it does not have a valid active registration for the zone at the time of observation;

(b) its registration for the zone has expired at the time of observation;

(c) it exceeds the maximum parking time;

(d) it is registered in the wrong zone;

(e) it is registered with incorrect information;

(f) it is parked in a manner that violates the zone's parking rules — including but not limited to parking outside designated parking spaces, blocking entrances, exits, fire lanes, or accessible parking spaces — regardless of whether the vehicle has a valid active registration at the time of observation;

(g) it is parked at the zone outside permitted parking hours, regardless of whether the vehicle has a valid active registration; or

(h) it is parked in a designated accessible parking space without displaying a valid accessibility placard or plate, regardless of whether the vehicle has a valid active registration at the time of observation.
Where a vehicle that meets any of the grounds in this Section has also become eligible for towing under Section 6.2, it may be towed at the vehicle owner's expense, whether or not a further parking violation notice is issued.

6.2. A vehicle that has been issued a parking violation notice becomes eligible for towing once the towing threshold for the zone in which that notice was issued has elapsed, measured from the time the notice was issued. Eligibility for towing arises on the passing of that period. It does not depend on the vehicle remaining parked in the zone, and it is not affected by the vehicle leaving and returning.
A vehicle ceases to be eligible for towing only when every parking violation notice that has given rise to towing eligibility for that licence plate has been paid and the payment has been received and confirmed by ParKeenGround. Where more than one such notice is outstanding, paying one does not end towing eligibility arising from another.
A vehicle will not be towed on the basis of a parking violation notice issued at a vehicle's first observed parking violation at any parking zone managed or operated by ParKeenGround, where ParKeenGround's records reflect no unpaid parking violation notice for that licence plate at the time of observation. This does not apply where the vehicle has remained continuously present at the zone in violation of the posted parking rules and the towing threshold for that zone has elapsed since the notice was issued.

6.3. Towing eligibility applies across all properties managed or operated by ParKeenGround, whether or not those properties share a common owner. Where a vehicle is found parked in violation at any property managed or operated by ParKeenGround while a parking violation notice for that licence plate remains unpaid and the towing threshold for that notice has elapsed, the vehicle may be issued a new parking violation notice, may be towed at the vehicle owner's expense, or both. No advance warning is required before a vehicle is towed on this basis.

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6.4. Enforcement personnel may photograph vehicles as part of the violation notice issuance process. These photos are used solely for enforcement verification and are stored securely. Photos are never shared publicly or used for marketing purposes. Where a tow order is issued for a vehicle, the photographs associated with the violation notice may be included in the tow order provided to the contracted towing company, solely for the purpose of vehicle identification prior to towing.

6.5. If a vehicle has an existing unpaid parking violation notice, additional parking violation notices may still be issued at the discretion of enforcement personnel. No more than one parking violation notice will be issued to a vehicle at the same zone within any twenty-four (24) hour period. This limit applies at each zone separately, and does not affect the issuing of a parking violation notice to the same vehicle at any other zone. This limit applies only to the issuing of parking violation notices and does not affect towing, which is governed by Sections 6.2 and 9.1.

A parking violation notice issued contrary to this Section may be disputed under Section 7. Where ParKeenGround confirms that both notices were issued to that vehicle at the same zone and within twenty-four (24) hours of each other, it will cancel the later notice.

6.6. Vehicles with a violation notice for which payment has not been received and confirmed by ParKeenGround will not be allowed to complete a registration. This is a Blocked Registration status. Separately, a vehicle that has reached the monthly registration limit for a zone will not be allowed to complete a further registration at that zone for the remainder of that calendar month. A monthly registration limit is a zone-level administrative restriction only. It does not constitute or create a Blocked Registration status, and it does not make a vehicle eligible for towing. Submitting a dispute under Section 7 does not lift a Blocked Registration status. A violation notice that is under dispute remains unpaid for the purposes of this Section until payment is received and confirmed by ParKeenGround. Where a payment has been reversed through a chargeback or payment dispute initiated with a card issuer or bank, the license plate is blocked in accordance with Section 12.2(d).

6.7. A vehicle parked in a zone without a valid registration is subject to standard parking enforcement, regardless of the reason the vehicle does not hold a valid registration, except where enforcement is on hold under Section 13.4. The vehicle may be issued a new parking violation notice, and may be towed where it has become eligible for towing under Section 6.2.

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6.8. Enforcement actions — including the issuance of a warning, a parking violation notice, or the authorization of a towing order — are determined by the registration status of the vehicle at the time of observation by ParKeenGround's enforcement staff. If a vehicle is observed parked without a valid active registration at the time of observation, the applicable enforcement action will be taken regardless of any registration submitted after that observation. A registration completed after the time of observation does not retroactively authorize the vehicle's presence, does not cancel or waive any enforcement action already taken or initiated, and does not affect the validity of any violation notice, warning, or tow order issued in connection with that observation. Disputes submitted on the basis that a registration was completed after the observed violation will not be considered valid disputes under Section 7. ParKeenGround has no obligation to remove, cancel, or reverse any enforcement action on this basis and shall not be liable for any costs, losses, towing fees, or other consequences arising from an enforcement action taken prior to a registration being submitted.

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6.9. By parking on any property managed or operated by ParKeenGround, the vehicle operator acknowledges and consents to ParKeenGround obtaining the registered owner information of the parked vehicle from applicable provincial or government registries for the purpose of enforcing parking violation notices, collecting amounts owing on parking violation notices, and pursuing any related fees or costs. This information will be used solely for enforcement and collection purposes and will be handled in accordance with ParKeenGround's Privacy Policy.

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6.10. Host Registrations. A Host Registration is honoured for its entire duration, whether or not the license plate is subject to a Blocked Registration status or has reached the monthly registration limit for that zone. While a valid active Host registration is in effect, the vehicle will not be issued a parking violation notice or towed on the basis of the plate's enforcement history or Blocked Registration status. Sections 6.1(f), 6.1(g) and 6.1(h) continue to apply to a vehicle holding a Host registration.
An enforcement action taken before a Host Registration was created, including a parking violation notice issued and a tow order issued, remains valid and is not affected by the Host Registration. A tow order issued before a Host Registration was created may be executed.
A Host registration does not cancel, clear, reduce, or reset any existing unpaid violation notice, Blocked Registration status, or towing eligibility associated with that license plate. When the Host registration expires, enforcement resumes and applies on the basis of the plate's status at that time, including towing eligibility where applicable.

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6.11. A driver’s lack of awareness that registration was required, or of the parking conditions posted on signage at the zone, does not constitute grounds for disputing, waiving, or seeking compensation for any enforcement action. As set out in Section 1, parking at a zone constitutes acceptance of these Terms and of those posted conditions. ParKeenGround has no obligation to remove, cancel, or reverse any enforcement action on this basis, and shall not be liable for any costs, losses, towing fees, or other consequences arising from it.

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7. Violation notice Disputes
7.1. If you believe a parking violation notice was issued in error, you may submit a dispute within 14 days of the violation notice date using the dispute form available at app.parkeenground.ca/dispute. Sections 5.4, 6.8, 6.11, 7.8, 13.4(b), 13.4(c), and 13.4(h) set out matters that are not grounds for disputing a parking violation notice.
Section 6.5 sets out a ground on which a parking violation notice may be disputed.
A dispute is submitted only when it is received through the dispute form.

7.2. Your dispute must include the violation notice number, license plate number, your email address, a brief explanation of why you believe the violation notice was issued incorrectly, and any supporting documents.

7.3. We will review your dispute and respond within 30 days. Submitting a dispute does not cancel, suspend, or pause a parking violation notice. A violation notice remains in effect and payable while a dispute is under review, and the towing threshold for that notice continues to run. A violation notice is cancelled only where ParKeenGround has completed its review of a dispute, determined that the notice should be cancelled, and recorded that cancellation in its system. Enforcement continues to apply to the vehicle while a dispute is under review, including the issuance of further parking violation notices and towing where the vehicle is eligible.

7.4. Disputes submitted to ParKeenGround after the 14-day window will not be considered. ParKeenGround may consider a dispute submitted after the 14-day window only where exceptional circumstances are demonstrated. Examples of exceptional circumstances include, but are not limited to: a vehicle owner who acquired a license plate previously owned by another person and the violation notice predates the transfer (proof that the license plate is currently assigned to a different vehicle than the car make and model listed on the violation notice, such as a current vehicle registration document issued by the provincial registry); a medical emergency or hospitalization that prevented timely submission (supported by documentation); or the violation notice was issued to the wrong license plate due to a worker data-entry error.

ParKeenGround's ability to verify late disputes may be limited by the availability of records at the time of the request, as registration and system data is retained only for a limited period.

7.5. Any documentation submitted as part of a dispute, including vehicle registration documents or other identification, will be used solely for the purpose of reviewing and resolving the dispute. Such documentation will be stored securely and retained in accordance with our Privacy Policy. We will not share dispute documentation with third parties except where required by law.

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7.6. Violation notice disputes must be submitted to ParKeenGround prior to payment. Once payment is completed, the violation notice is no longer eligible for review through the internal dispute process.

7.7. The decision made following the review is ParKeenGround's final decision on the dispute, and ParKeenGround will not review the same dispute again unless new information is provided that was not available at the time of the review. Nothing in these Terms limits any right you may have under applicable law.

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7.8. Each enforcement action is independent. A dispute submitted against a prior violation notice does not affect the validity of any subsequent enforcement action — including a new violation notice or towing — that occurred because the vehicle was blocked from registering under Section 6.6 as a result of that prior notice. If you were unable to register because your license plate was subject to a Blocked Registration status, and your vehicle was subsequently issued a new violation notice or towed, the validity of that new enforcement action is determined solely by the circumstances at the time of the new observation. The fact that the prior violation notice giving rise to the Blocked Registration status is under dispute, or is subsequently found to have been issued in error, does not constitute grounds for disputing, waiving, or seeking compensation for any enforcement action taken during the period in which the block was in effect. ParKeenGround is not liable for any costs, towing fees, impound charges, or other consequences arising from enforcement actions taken while a Blocked Registration status was in effect, regardless of the outcome of any dispute relating to the violation notice that caused the block.

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8. Payments
8.1. Violation notice payments are processed through a secure, PCI-compliant third-party payment processor.

8.2. We store a record of your payment and of each attempt to pay, including the violation notice number, licence plate, amount, zone, transaction and receipt references, payment status, the identifiers assigned by our payment processor, and the related dates and times. Through our payment processor account, we have access to certain payment details associated with your transaction, including your email address, partial card information (such as card brand, last four digits, expiry date, and country of issue), and violation notice-related information submitted during the payment process, such as violation notice number, license plate number, and receipt ID. We do not have access to your full card number. All sensitive card data is handled entirely by the payment processor.

8.3. Our payment processor handles card data on our behalf. Its collection and use of your information for its own purposes is governed by its own privacy policy and terms of service. ParKeenGround is not liable for damages caused by a failure of the payment processor's own systems.

8.4. Payment of a parking violation notice does not affect any right you may have under applicable law.

8.5. All violation notice payments are final and non-refundable. By making a payment, you acknowledge that the payment is made voluntarily and you have no right to demand that it be reversed, refunded, or credited, except where required by applicable law. By proceeding with payment, you also acknowledge that your violation notice number, license plate, and payment details will be processed by Stripe and, where applicable, shared with the property owner of the parking zone through Stripe's platform, as described in our Privacy Policy.

8.6. If you believe a violation notice was issued in error, you must submit a dispute in accordance with Section 7 (Violation notice Disputes) before making payment. Payment of a violation notice after the dispute window has passed does not entitle you to a refund.

8.7. Parking violation notice payments are payable to and collected by ParKeenGround in its own right. A full or partial portion of your payment may be transferred to the property owner of the parking zone through our payment processor. As a result, the property owner may have access to payment and charge details associated with your transaction through the payment processor's platform. Under its agreement with ParKeenGround, the property owner is required to treat this information as confidential and may use it only for the administration of its parking facility, including verifying and reconciling payments. The property owner is separately responsible for its own compliance with applicable privacy legislation in respect of information it receives.

8.8. Not all violation notices are eligible for payment. Eligibility is determined by violation notice status. If a violation notice cannot be processed, you will be notified at the time of the attempt. For further assistance, please contact us at support@parkeenground.ca.

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8.9. Early Payment and Late Payment Fees:

(a) Where an early payment amount applies, both the early payment amount and the full amount are displayed on the parking violation notice at the time of issue. The reduced early payment amount is available if payment is received and confirmed by ParKeenGround within seven (7) days of the date and time of issue as recorded on the violation notice.
(b) Upon expiry of the seven (7) day early payment period, the full amount — which includes a late payment fee — becomes immediately due. The amount owing on ParKeenGround's payment portal is updated automatically when the early payment period expires.
(c) The amount displayed on ParKeenGround's payment portal at the time of payment is the authoritative amount owing and supersedes the amount printed on the notice in the event of any discrepancy arising from the expiry of the early payment period.

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8.10. If a violation notice remains unpaid for more than 40 days from the date of issue, the outstanding amount may be referred to a third-party debt collection agency. Additional collection costs and fees may be added to the outstanding balance. ParKeenGround reserves the right to pursue legal action to recover the full amount owed, including any associated costs.​

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8.11. ParKeenGround's enforcement personnel and patrollers are not authorized to accept payment for parking violation notices under any circumstances. All payments must be made exclusively through ParKeenGround's official payment portal. Any payment made directly to a patroller or enforcement personnel will not be recognized as valid payment and will not result in the cancellation, resolution, or waiver of the outstanding violation notice.

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9. Towing
9.1. Where a vehicle has become eligible for towing under Sections 6.2 and 6.3, ParKeenGround may issue a tow order for that vehicle to a contracted towing company.

9.2. Towing is carried out by third-party towing contractors. All fees charged in connection with a tow — including towing, mileage, storage, release, and administrative fees, and any fee charged for releasing a vehicle on site before it has been removed — are the responsibility of the vehicle owner and are payable directly to the towing company. ParKeenGround does not set these fees and does not collect them from you.

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9.3. (a) ParKeenGround is not responsible for any damage to vehicles during the towing process carried out by third-party contractors, including vehicle damage, vehicle loss, storage fees, or release delays. Claims for damages should be directed to the towing contractor.

(b) In the event that a vehicle was towed in error because it did not match the vehicle identified in the tow order — including cases of incorrect license plate identification — or because the tow was executed at an incorrect location not covered by the tow order, the Towing Contractor bears exclusive liability for all claims arising from or related to that tow, including but not limited to the cost of returning the vehicle, towing fees, storage charges, impound fees, physical damage to the vehicle or its contents, and any other losses or expenses incurred by the vehicle owner as a direct result. Neither ParKeenGround nor any Property Owner shall bear any liability for such claims. All claims must be directed exclusively to the applicable Towing Contractor. Vehicle owners may contact ParKeenGround at support@parkeenground.ca to request the Towing Contractor's contact information, where it is available.

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9.4. Vehicle owners are responsible for all fees described in Section 9.2, and the towing contractor may require payment in full of all such fees owing in respect of a towed vehicle before releasing it. Withholding release does not affect your right of access to the vehicle and its contents under Section 9.12. This excludes cases where the tow order is subsequently determined by ParKeenGround to have been issued in error, in which case ParKeenGround will reimburse the towing fees and impound charges directly attributable to that erroneous order. Physical damages to the vehicle arising from the towing process remain the sole responsibility of the applicable Towing Contractor regardless of whether the tow order was valid.

9.5. Payment of towing or storage fees to the towing contractor does not constitute payment of any outstanding parking violation notice. The parking violation notice remains outstanding until paid through ParKeenGround's payment system. If the vehicle is parked in any zone again without a valid registration while payment for a parking violation notice has not been received and confirmed by ParKeenGround, it remains subject to additional violation notices and towing at the owner's expense.​

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9.6. ParKeenGround provides a Towed Vehicle Lookup service on its website at https://www.parkeenground.ca. The service is available to anyone holding the required search information. Records are not publicly indexed, and access is rate limited. Upon the towing or issuance of a towing order for a vehicle, it is the sole responsibility of the registered vehicle owner to locate and retrieve their vehicle in a timely manner using all available resources, including but not limited to the Towed Vehicle Lookup service. Use of the Towed Vehicle Lookup service requires both the vehicle's license plate number and the Zone ID of the parking zone from which the vehicle was removed. The Zone ID is displayed on ParKeenGround signage at each monitored parking zone. ParKeenGround shall not be held responsible for a vehicle owner's failure to locate their vehicle through available channels.

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9.7. A record is displayed through the Towed Vehicle Lookup service from the time a tow order is issued for a vehicle, whether or not the vehicle has yet been towed, and remains available for seventy-two (72) hours following the date and time the tow order was issued. Records are removed from the service after that period and will no longer appear in lookup results. Records normally remain available for the full 72-hour period, including after a vehicle has been released. ParKeenGround may remove a record earlier where it is satisfied the vehicle has been released.
Vehicle owners are advised to use the lookup service promptly following a suspected towing event.
After the 72-hour period has passed and the record is no longer available through the Towed Vehicle Lookup service, you may contact ParKeenGround at support@parkeenground.ca for the name and contact information of the towing contractor holding your vehicle, where that information is available to us. As set out in Section 9.8, we do not commit to responding within any particular time, and we are not responsible for any delay in responding, for storage or other charges that accrue in the meantime, or for any other loss or inconvenience arising from a delay in locating or retrieving your vehicle.

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9.8. ParKeenGround does not guarantee the immediate availability of staff to answer phone calls or respond to email inquiries, and does not commit to responding within any specific timeframe. ParKeenGround shall not be liable for any additional storage, impound, or administrative fees assessed by the towing contractor as a result of a delay in the vehicle owner locating or retrieving their vehicle, regardless of whether the vehicle owner contacted ParKeenGround by phone, email, or any other means and did not receive an immediate or timely response. Vehicle owners are solely responsible for all costs incurred due to extended storage of their vehicle at the towing facility.

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9.9. Towing operations are authorized by ParKeenGround as enforcement agent on behalf of property owners who have contractually represented their legal authority to authorize such operations at their properties.

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9.10. A tow order is cancelled only where, before the towing contractor has commenced the tow in ParKeenGround's system, every parking violation notice giving rise to towing eligibility for that licence plate has been paid and the payment has been received and confirmed by ParKeenGround.
Submitting a payment for a parking violation notice does not cancel a tow order. A tow order is cancelled only once payment of every such notice has been received and confirmed by ParKeenGround. Once the towing contractor has commenced the tow, the tow order can no longer be cancelled.

Once the towing contractor has commenced the tow in ParKeenGround's system, payment of a parking violation notice, or completion of a registration, does not cancel the tow order, does not stop or reverse the tow, and does not entitle you to a refund of any amount paid or of any towing, storage, or release fee. This applies whether or not the vehicle has yet been removed from the parking zone at the time of payment or registration.

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9.11. On-Site Release. Where a towing contractor has attached towing equipment to a vehicle or begun to raise it, and the driver or a person with lawful control of the vehicle attends before the tow truck has left the parking zone, the towing contractor is required to release the vehicle on site on payment of the release fee charged by that contractor. The fee is set by the towing contractor and is payable directly to it. An on-site release does not cancel, waive, or reduce any parking violation notice issued against the vehicle, and does not affect any amount owing to ParKeenGround.

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9.12. Access to Your Vehicle and Its Contents. If your vehicle has been towed, you may retrieve your personal belongings from it and inspect its condition without paying any towing, storage, or other fee first. Under its agreement with ParKeenGround, the towing contractor is required to allow this at no charge, within a reasonable time during its business hours, and may not make access conditional on payment. It may ask for reasonable evidence that you are entitled to the belongings.

Outside its business hours, the towing contractor is required to allow you, on reasonable notice and at no charge, to retrieve medication, medical devices, identification documents, child car seats, and animals.

This does not mean the vehicle itself will be released to you. Release is separate and the towing contractor may require payment of its fees in full before releasing the vehicle, as set out in Section 9.4.

Access to the vehicle is provided by the towing contractor, not by ParKeenGround.

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9.13. Releasing Your Vehicle. To collect a towed vehicle you must produce valid government-issued photo identification together with proof that you are the registered owner, such as your vehicle registration document. If you are collecting on the owner's behalf, you must produce valid photo identification and a written authorization signed by the registered owner. This is in addition to payment of the towing contractor's fees under Section 9.4.

Bring these documents with you. A towing contractor is not required to release a vehicle to anyone who cannot produce them, and storage charges continue to accrue.

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9.14. Damage to a Towed Vehicle. Before attaching any towing equipment to your vehicle or raising it, the towing contractor is required to photograph each side of it where it is parked, and to inspect and photograph it again on arrival at the impound facility. Under its agreement with ParKeenGround, the towing contractor is responsible for damage caused to a vehicle at any point from when towing equipment is first attached to it or it is first raised, until it is released to you, including damage occurring in storage.

Under its agreement with ParKeenGround, the towing contractor prepares a condition report when your vehicle arrives, and must provide it to you on request. If you believe your vehicle was damaged, ask for it before you take the vehicle away. Claims for damage go to the towing contractor, as set out in Section 9.3.

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9.15. Unclaimed Vehicles. If a towed vehicle is not claimed, the towing contractor may eventually dispose of it under Alberta legislation governing abandoned vehicles, and you may lose ownership of it. How long that takes depends on that legislation and on the towing contractor's own arrangements. Storage charges continue to accrue throughout, and remain your responsibility under Section 9.8.

Any disposal is carried out by the towing contractor, not by ParKeenGround. Collect your vehicle promptly.

10. Marketing Consent and Data Sharing
10.1. During public registration, users may optionally consent to share their email address and vehicle details (make and model) with selected car-related businesses for marketing purposes.

10.2. This consent is entirely optional and is not required to complete a registration. You may give this consent only if you are 18 or older, and by checking the box you confirm that you are.

10.3. Users may withdraw their marketing consent at any time by contacting support@parkeenground.ca. We will action a withdrawal request as soon as reasonably possible and in any event within 30 days of receipt.

10.4. If you believe your data was shared without your consent, you may submit a dispute within 18 months of your registration date by contacting support@parkeenground.ca. You must include your email address, license plate number, and a description of the marketing communication you received. We will review our consent records and respond within 30 days. Section 16 of the Privacy Policy sets out how these disputes are handled and what happens following the review.

10.5. For full details on data collection, sharing, and your rights, please refer to our Privacy Policy at https://www.parkeenground.ca/privacy-policy.

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11. Limitation of Liability
11.1. The System is provided "as is" and "as available" without warranties of any kind, either express or implied.

11.2. To the maximum extent permitted by law, ParKeenGround shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the System.

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11.3. Any claim arising from the towing of a vehicle, not including damages arising from the towing process itself, and not including claims arising from the towing of a wrong vehicle or the execution of a tow at an incorrect location as described in Section 9.3(b), must be submitted to ParKeenGround within 14 days of the towing date, consistent with the dispute window outlined in Section 7. ParKeenGround has no liability for damages arising from the towing process, including vehicle damage, vehicle loss, storage fees, or release delays. Such claims should be directed to the towing contractor as outlined in Section 9.3(a). ParKeenGround shall have no liability for claims submitted after the 14-day period. To the maximum extent permitted by law, ParKeenGround's total liability for any valid towing-related claim shall not exceed the greater of (i) the amount you paid to ParKeenGround during the 12 months preceding the claim, and (ii) five hundred dollars ($500.00). This limitation does not apply to claims arising from a tow order that is subsequently determined by ParKeenGround to have been issued in error.

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11.4. ParKeenGround is not liable for any actions taken by third-party service providers, including but not limited to payment processors, towing contractors, and cloud storage providers.

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11.5. ParKeenGround issues parking violation notices in its own right, under authority granted to it by the property owner, and directs the removal of unauthorized vehicles as the property owner's agent. Each property owner has contractually represented and warranted its legal authority to authorize parking enforcement, the issuance of parking violation notices, and towing at their properties. All enforcement actions are carried out in good faith reliance on those representations. ParKeenGround shall have no liability for enforcement actions taken at a property where the property owner's authority to authorize such enforcement was subsequently found to be limited, restricted, or absent, provided that ParKeenGround acted in good faith and without actual knowledge of such limitation at the time of enforcement.

12. Payment Disputes and Refunds​

12.1. When payment for a parking violation notice has been received and confirmed by ParKeenGround, the payment is considered final and the matter resolved.

12.2. There is no internal payment-dispute window. Any successful chargeback or payment reversal initiated through the card issuer, bank, or payment platform after payment of the violation notice will result in:

(a) The violation notice will be immediately reinstated.
(b) The original violation notice amount will become due again.
(c) The vehicle will be subject to all enforcement actions, including additional violation notices and towing at the owner's expense where the vehicle has become eligible for towing under Section 6.2 in respect of the reinstated violation notice.
(d) The license plate will be blocked from registering in any parking zone until the outstanding amount has been received and confirmed by ParKeenGround.
(e) We will pursue collection of the unpaid amount through all available legal means.
(f) The original violation notice will no longer be eligible for payment through the payment portal.

(g) A dispute processing fee of $30.00 will be added to the replacement violation notice amount to recover the chargeback fees incurred by ParKeenGround as a result of the disputed transaction. The total amount owing on the replacement violation notice will therefore be the original violation notice amount plus $30.00.

12.3. To resolve an outstanding disputed or refunded violation notice and have the registration block lifted, you must contact ParKeenGround at support@parkeenground.ca. ParKeenGround may, at its discretion, issue a replacement violation notice number for the purpose of payment. The replacement violation notice will reflect the original violation notice amount plus a $30.00 dispute processing fee as described in Section 12.2(g). The original violation notice number will remain ineligible for payment through the portal.

12.4. If the vehicle is parked in a zone without a valid registration while the registration block is in effect, standard parking enforcement applies. The vehicle may be issued a new parking violation notice, and may be towed at the owner's expense where it has become eligible for towing under Section 6.2, regardless of the outstanding dispute or refund.

12.5. By completing a payment for a parking violation notice, you acknowledge that the payment constitutes a final resolution of the violation notice, and you agree not to initiate a dispute or chargeback for the transaction. Should a chargeback or dispute be initiated through your card issuer, the consequences outlined in Section 12.2 will apply, including a $30.00 dispute processing fee added to the replacement violation notice amount to recover the chargeback fees incurred by ParKeenGround. Fraudulent disputes will be reported to the appropriate authorities.

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12.6. Where ParKeenGround elects to issue a refund other than in response to a chargeback or payment dispute, the refund is returned to the original payment method. ParKeenGround determines in each case whether the associated violation notice is cancelled or remains outstanding. A refund does not of itself cancel a violation notice or lift a Blocked Registration status.

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12.7. Where a refund is issued under Section 12.6, applicable payment processing fees charged by our third-party payment processor and an administrative fee of $10.00 may be deducted from the refunded amount. The net amount refunded may therefore be less than the original amount paid. No deduction is made where the refund is issued because the parking violation notice was issued in error.

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13. System Availability
13.1. ParKeenGround strives to maintain the System's availability but does not guarantee uninterrupted or error-free service.

13.2. The System may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

13.3. ParKeenGround is not liable for any losses, damages, or inconvenience caused by System downtime or unavailability.

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13.4. Registration System Outage.

(a) A registration system outage occurs where the registration page is unavailable, or where a registration cannot be completed because of a server error affecting the System generally. A fault affecting only a particular licence plate, registration, or user is not an outage. Unavailability of the payment portal is not an outage.

(b) Enforcement is placed on hold only where ParKeenGround has confirmed an outage and has notified the affected property owners that enforcement is on hold. Until ParKeenGround has confirmed an outage and announced a hold, enforcement continues, and the occurrence of an outage is not a ground for disputing a parking violation notice.

(c) Inability to complete a payment — whether because the payment portal is unavailable or for any other reason — is not a ground for placing enforcement on hold or for disputing a parking violation notice. Payment does not lift a Blocked Registration status until the payment has been received and confirmed by ParKeenGround.

(d) Where ParKeenGround has confirmed an outage and announced a hold, no new enforcement action will be taken at the affected zones until the outage has been resolved and ParKeenGround has confirmed that the registration system is operating normally. A tow order issued before the hold was announced remains valid and may be executed during the hold.

(e) Enforcement resumes at each affected zone once a period equal to that zone's maximum parking time has elapsed, measured from the time ParKeenGround confirmed the registration system was operating normally.

(f) Maximum parking time continues to apply during an outage and during a hold. A vehicle that has exceeded the maximum parking time for the zone is in violation when enforcement resumes, whether or not a registration was subsequently completed.

(g) A towing threshold that is already running continues to run during an outage and during a hold.

(h) Where you are unable to complete a registration, you may report the problem to ParKeenGround at support@parkeenground.ca. A report helps ParKeenGround identify, investigate, and resolve a problem, but it does not authorise a vehicle to park without a valid registration, does not place enforcement on hold, and is not a ground for disputing a parking violation notice. Enforcement is placed on hold only in accordance with paragraph (b).

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14. Prohibited Conduct
14.1. You agree not to:
(a) Use the System for any unlawful purpose.
(b) Submit false or misleading registration information.
(c) Interfere with or disrupt the System's operation.
(d) Use automated tools, bots, or scripts to interact with the System without authorization.
(e) Abuse the dispute process by submitting frivolous or fraudulent disputes.

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14.2. Where you engage in conduct prohibited by Section 14.1, ParKeenGround may decline to consider a dispute submitted by you, restrict or refuse your access to the System, and pursue any remedy available to it at law. Conduct that ParKeenGround believes to be fraudulent may be reported to the appropriate authorities.

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15. Governing Law
15.1. These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein.

15.2. Any disputes arising from these Terms or your use of the System shall be resolved in the courts of Alberta, Canada.

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16. Changes to These Terms
16.1. ParKeenGround may update or modify these Terms at any time. When we do, we will post the updated version and revise the "Last updated" date.

16.2. The Terms that apply to a registration or to a parking event are the Terms posted at the time that registration was submitted or that parking event occurred. Changes to these Terms do not apply retroactively to a registration already submitted, a parking violation notice already issued, or a tow order already issued.

16.3. Where you register a vehicle or park at a parking zone after updated Terms have been posted, the updated Terms apply to that registration or parking event.

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PART B — TERMS FOR AUTHORIZED PERSONNEL (EMPLOYEES AND STAFF)

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The following terms apply to all employees and staff ("Authorized Personnel") who access the ParKeenGround system through a staff account, including Workers, Hosts, Admins, Selected Admins, and Management. These terms are in addition to Part A where applicable.
A Host account is held by a person employed or authorized by a property owner that has entered into an agreement with ParKeenGround, and not by ParKeenGround. A Host is not an employee or agent of ParKeenGround, and Article 17 does not apply to a Host. The remainder of this Part applies to a Host in the same way as to any other Authorized Personnel.

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17. Employment Relationship
17.1. Authorized Personnel access the System as part of their employment or contractual relationship with ParKeenGround.

17.2. Use of the System by Authorized Personnel is additionally governed by their employment agreement, workplace policies, and applicable employment and labour laws.

17.3. In the event of a conflict between these Terms and an employment agreement or workplace policy, the employment agreement or workplace policy shall prevail.

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18. User Accounts and Authentication
18.1. Access to the System's staff interfaces requires a user account with valid credentials issued by ParKeenGround.

18.2. Authorized Personnel must keep their login credentials confidential and must not share their account with any other person.

18.3. Accounts may be secured with two-factor authentication (2FA). When enabled, a valid 2FA code is required to complete login. Backup codes are provided for emergency access and must be stored securely.

18.4. Management and Selected Admins may enable, disable, or reset 2FA for other users as required.

18.5. Authorized Personnel are responsible for all actions taken under their account.

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19. Roles and Access Levels
19.1. The System operates a role-based access control system. Each role is assigned specific permissions:
(a) Management: Full access to all system features, including user management, zone management, violation notices, towed vehicles, registrations, activity monitoring, and data export.
(b) Selected Admin: Access to user management, zone management, violation notices, towed vehicles, registrations, activity monitoring, and data export.
(c) Admin: Access to zone management, violation notices, towed vehicles, registrations, and data export.
(d) Worker: Access to issue new violation notices, and view registrations and vehicles with issued violation notices.
(e) Host: Access to register vehicles and view registrations within assigned zones, and cancel any registration created by a Host within those zones, including one created by another Host; Hosts may not cancel registrations submitted through the public registration page. Host User accounts may only be held by individuals who are at least eighteen (18) years of age.

19.2. Users may only access features permitted by their assigned role. Attempting to access features beyond your assigned role is a violation of these Terms and may result in disciplinary action.

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20. Confidentiality
20.1. Authorized Personnel must maintain the confidentiality of all personal information accessed through the System, including but not limited to license plate numbers, email addresses, vehicle details, violation notice records, violation photos, and any other data related to vehicle owners or registrations.

20.2. Unauthorized disclosure, copying, downloading, or misuse of such information is strictly prohibited and may result in disciplinary action, termination of employment, and legal proceedings under applicable privacy and employment laws.

20.3. Confidentiality obligations survive the termination of employment or access to the System.

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21. System Monitoring and Activity Logging
21.1. ParKeenGround monitors system activity for security, compliance, and operational purposes. This includes but is not limited to:
(a) Login and logout times
(b) Session data and device information
(c) Actions performed within the System (violation notice issuance, registration, data modifications)
(d) Break start and end times
(e) Account status changes (active, on hold)

21.2. Session records, break history, and activity logs are retained for up to 30 days and are then automatically deleted. Other records about Authorized Personnel are retained for longer where required for security, compliance, or legal purposes. Records relating to a deactivated account are retained for up to 90 days, and records of a security or account incident are retained for up to five years.

21.3. Management and Selected Admins may review activity logs, break history, and session information for any Authorized Personnel.

21.4. Where you issue a parking violation notice or a tow order, your name is recorded against that action and appears on the tow order provided to the contracted towing company. Your name may also be disclosed where required in connection with a dispute, a legal proceeding, or a request by a regulator.

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22. Break Tracking
22.1. The System includes a break tracking feature that records when Authorized Personnel start and end breaks, the number of breaks taken per day, and total break minutes.

22.2. Break data is retained for up to 30 days and is accessible to Management and Selected Admins for operational oversight.

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23. Session Management
23.1. Authorized Personnel may be logged in on multiple devices simultaneously. All active sessions are visible through the System.

23.2. Authorized Personnel may terminate their own sessions on other devices.

23.3. Management and Selected Admins may view active sessions for other users.

23.4. Sessions are automatically terminated after a period of inactivity. ParKeenGround reserves the right to adjust the inactivity timeout at any time.

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24. Account Suspension and Termination
24.1. ParKeenGround reserves the right to suspend or terminate any user account at any time, with or without notice, for any reason including but not limited to:
(a) Violation of these Terms
(b) Misuse of the System
(c) Breach of confidentiality
(d) Termination of employment

24.2. Upon account suspension or termination, the Authorized Personnel member must immediately cease all use of the System.

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25. Data Handling Responsibilities
25.1. Authorized Personnel who handle personal data through the System must do so in accordance with ParKeenGround's Privacy Policy and applicable privacy legislation, including Alberta's Personal Information Protection Act (PIPA).

25.2. Authorized Personnel must not access, modify, or delete data except as required to perform their assigned duties.

25.3. Any suspected data breach or unauthorized access must be reported to Management immediately.

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26. Photographs and Evidence
26.1. Workers are required to capture photographs of vehicles as part of the violation notice issuance process. A minimum of 3 and maximum of 5 photographs are required per violation notice.

26.2. Photographs of violations (license plates/vehicles) must accurately depict the vehicle and the violation. Photographs may accidentally include bystanders, unrelated vehicles, or other content unrelated to the enforcement action.

26.3. Photographs are uploaded to secure cloud storage and are accessible only to authorized personnel whose role requires access to them.

26.4. Photographs will be used as proof for enforcement verification purposes including but not limited to: the resolution of violation notice disputes or the resolution of towing disputes and the issuance of tow orders to contracted towing companies. Photographs will not be sold or used for marketing purposes. Photographs will be deleted in accordance with Section 6.4 of ParKeenGround's Privacy Policy, available at https://www.parkeenground.ca/privacy-policy.

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27. Prohibited Conduct for Authorized Personnel
27.1. In addition to the prohibited conduct listed in Section 14, Authorized Personnel agree not to:
(a) Access the System for personal use or any purpose outside of their assigned duties.
(b) Share login credentials or 2FA codes with any other person.
(c) Issue violation notices, modify records, or take enforcement action outside of legitimate operational needs.
(d) Access, copy, or export personal data for any purpose not authorized by ParKeenGround.
(e) Tamper with activity logs, session records, or any system data.
(f) Use the System to harass, discriminate against, or target any individual.
(g) Export, download, or transfer personal data outside the System for any purpose not expressly authorized by ParKeenGround. Any data exported for authorized operational purposes remains subject to the same confidentiality obligations set out in Section 20.​​​​​​​