Frequently Asked Questions
For Drivers
1. How do I register my vehicle?
Scan the QR code on ParKeenGround signage at the parking area, or go to parkeenground.ca and choose Register a Vehicle. You’ll enter your licence plate, vehicle make and model, your email address, and select the parking zone — the Zone ID is shown on our signage.
Register before you leave your vehicle. A registration completed after our staff have already observed your vehicle does not cancel a notice that has been issued.
The confirmation screen shows the exact date and time your registration expires. That time is what we enforce against.
At some properties a host or the front desk can register your vehicle for you. If you are expecting someone to do that, confirm it has been done — an unregistered vehicle is enforced the same way regardless of who was meant to register it.
2. Do I need an app or an account?
No. There is nothing to download and no account to create. Registration is a short web form and takes under a minute.
Host accounts exist for residents and front-desk staff who register vehicles on behalf of guests, but a visitor registering their own vehicle does not need one.
3. How long can I park?
It depends on the property. Each parking area has its own maximum parking time, and may limit how many times the same vehicle can register there in a month. Both are posted on ParKeenGround signage at that location.
When you complete a registration the confirmation screen shows the exact date and time it expires. Once it expires the vehicle is no longer registered and may be subject to enforcement.
Some properties also restrict visitor parking to certain hours. Where that applies it is posted on the signage at that zone.
4. What happens if I don’t register?
Enforcement staff photograph the vehicle and issue a parking violation notice. Until that notice is resolved, the licence plate cannot complete a new registration at any property managed or operated by ParKeenGround.
A vehicle at its first observed violation, with no unpaid notice on record for that plate, will not be towed on the basis of that notice — unless it remains parked in breach of the posted parking rules after the towing threshold for that zone has elapsed.
A vehicle found parked in breach of the posted parking rules at any property we manage or operate, while a notice for that plate remains unpaid and the towing threshold has elapsed, may be issued a further notice, may be towed at the vehicle owner’s expense, or both.
5. I received a parking violation notice — how do I pay?
Scan the QR code on the notice, or go to pay.parkeenground.ca. Enter the Notice # and licence plate number from the notice, then check that the amount due and the Zone ID match what is printed before completing payment.
A reduced early payment amount applies if you pay online within 7 days of the date the notice was issued. Both amounts are shown on the notice.
Payments are final. If you intend to dispute a notice, do so before paying.
6. How do I dispute a notice?
Email support@parkeenground.ca within 14 days of the date the notice was issued. Include your Notice #, licence plate number, a brief explanation of why you believe the notice was issued incorrectly, and any supporting documents.
We review and respond within 30 days. Submitting a dispute does not pause the notice — it remains in effect and payable while under review, and the early payment period continues to run.
Disputes must be submitted before payment. Once a notice is paid it is treated as resolved and is no longer eligible for internal review.
Disputes submitted after the 14-day window are not considered unless exceptional circumstances are shown.
7. My vehicle has been towed — how do I find it?
Use the Towed Vehicle Lookup at parkeenground.ca. You need two things: your licence plate number and the Zone ID shown on ParKeenGround signage at the property. The tool shows which towing company is holding the vehicle, with its telephone number, after-hours number, email address and hours of operation. No account is required.
The record appears from the moment a tow order is issued, whether or not the vehicle has yet been towed, and remains available for 72 hours from that time. After 72 hours, email support@parkeenground.ca and we will provide the towing contractor’s details where that information is available to us.
Towing, impound and storage fees are paid directly to the towing company, not to ParKeenGround. Those charges accrue while the vehicle is held, so use the lookup promptly.
8. Is this a government ticket or a fine?
No. ParKeenGround is a private company, not a government authority. A parking violation notice is a contractual charge payable to ParKeenGround Inc. under the parking terms posted at the property. It is not a fine, a traffic ticket or a penalty imposed by any government body, it is not reported to any government authority, and it does not affect your driving record.
By parking at a property we manage, a driver accepts the parking rules posted on our signage there. The notice is issued under those terms.
It is still an amount owed. While a notice is unpaid, the licence plate cannot register at any property we manage or operate, the vehicle may be towed at the owner’s expense, and after 40 days the outstanding amount may be referred to a third-party collection agency with additional costs added. ParKeenGround may also pursue recovery through the courts.
For Property Owners, Boards and Managers
1. What kinds of properties do you serve?
Condominium and apartment properties, hotels, office and retail plazas, malls, event venues, and other private lots in the Edmonton area.
We monitor and enforce the parking areas a property controls and designates — visitor parking, and obstruction of fire lanes, entrances and exits within the area we patrol.
At residential properties, individually assigned or titled resident stalls sit outside what we take on.
Each site is configured to its own rules — patrol schedule, maximum stay, permitted hours, registration limits and towing thresholds are set during onboarding.
2. What’s included in the service?
A single monthly management fee covers:
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Patrol and enforcement at a schedule agreed with you, plus additional visits at times we don’t announce — enforcement works better when attendance isn’t a routine drivers can predict.
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All ParKeenGround signage, supplied, installed and maintained at our cost.
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The visitor registration system — QR code or web, with no app for your guests to download.
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Issuing parking violation notices, with photographs taken at the time of observation.
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Collecting payment and handling every dispute, so neither reaches your board or your property manager.
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Towing coordination through licensed contractors.
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Our Towed Vehicle Lookup, so a driver whose vehicle has been removed finds it themselves instead of calling you at midnight.
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Regular reporting on enforcement activity at your property.
Host accounts, for residents or front-desk staff who register guests on their behalf, are optional and charged at a monthly fee per account.
Towing and impound fees are paid by the vehicle owner directly to the towing company.
3. How is the fee determined?
A single monthly management fee, set per property. What moves it: the number of visitor stalls, the number of separate parking areas, the number of vehicle entrances, and how often you want us on site.
There is no charge for signage, no setup fee, and no per-notice charge to the property. Towing and impound fees are paid by the vehicle owner to the towing company.
Send us the property address, the number of visitor stalls, and the number of separate parking areas and vehicle entrances — or a site map, which covers all of it — and we’ll come back with a figure. If it looks like a fit, we’d like to walk the property with you or your property manager before anything is signed.
4. How often do you patrol?
At a schedule agreed with you and set out in your agreement. The frequency is chosen to suit the property and is confirmed when we quote. We also attend at other times without notice — enforcement works better when attendance isn’t a routine drivers can predict.
Our service is built on scheduled patrols, not call-outs. We don’t operate a dispatch line and we don’t attend on request.
Patrol times may vary with weather, road and site conditions.
5. Who supplies and installs the signage?
We supply, install, maintain and replace ParKeenGround signage at our own cost — a sign at each vehicle entrance setting out the parking rules for your property, and signage within the parking area carrying registration instructions. There is no charge for this at any point, and we remove it if the agreement ends.
The property supplies the signs that establish it as private land: a sign at each vehicle entrance stating the property is private and that unauthorized vehicles may be towed at the vehicle owner’s expense, signage designating visitor stalls, and signage marking any area where parking is not permitted. If you would rather not source these yourself, we can arrange the design, production and installation through a third-party provider, quoted separately for each property.
Full signage responsibilities for both parties are set out in our service agreement.
6. What reporting do we receive?
Regular reports covering your parking areas. For each notice issued and each payment received, the report shows the Zone ID and zone description, the licence plate, the date and time of the violation, the Notice #, the vehicle make, model and colour, the amount of the notice, and the amount, date and transaction reference of any payment.
The reports exist for administering your parking — verifying what was issued and reconciling what has been paid.
Your authorized people can also view current registrations for your parking areas at any time through their host accounts.
Beyond those reports and that view, we don’t give property owners direct access to vehicle owners’ personal information. That keeps the privacy obligation where it belongs and limits what the property has to manage under PIPA.
7. Who carries out towing?
ParKeenGround issues tow orders. We don’t operate tow trucks. Tows are carried out by licensed towing contractors we hold agreements with.
A tow order is issued as the property owner’s agent, under the authority granted in the service agreement, and only where the criteria set out in that agreement are met.
Towing, impound and storage fees are paid by the vehicle owner directly to the towing contractor.
Responsibility for the tow itself — damage to a vehicle, loss of contents, the wrong vehicle being taken, or a tow carried out in the wrong place — sits with the towing contractor. We require that in every towing agreement we sign.
8. How do we get started?
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Tell us about the property. The address, the number of visitor stalls, and the number of separate parking areas and vehicle entrances — or a site map, which covers all of it. Use the contact form, or email support@parkeenground.ca.
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We quote. A monthly fee, with a written outline of what it covers.
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We walk the property. With you or your property manager, before anything is signed. We confirm sign placement, entrances, and which areas are in scope.
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Agreement and setup. Once signed we configure your zones — maximum stay, permitted hours, registration limits, towing thresholds — install our signage, and set up host accounts for anyone registering guests. Enforcement begins on the agreed schedule.